ERA Convention 2018: ‘Tomorrow’s customers’

WEDNESDAY – 23 May 2018

08.00 – 14.00 Conference Centre 
REGISTRATION

11.00 – 13.00
Rental services in practice: visit of the Austria Campus job site  (Vienna), organised by Zeppelin Rental GmbH
(Optional, open to participants to the ERA Convention)

13.00 – 14.00 Exhibition Area 
LUNCH BREAK AND TABLE-TOP EXHIBITION

14.00 – 15.30 Plenary room    
PLENARY SESSION
Opening of the Convention, Pierre Boels, President, ERA 
Reinventing construction: a route to higher productivity, David Rockhill, McKinsey & Company 
Adaptation to changes in customer behaviour, Michel Taride, Hertz International
Moderator: Nadine Dereza

15.30 – 16.30 Exhibition Area 
COFFEE BREAK AND TABLE-TOP EXHIBITION

16.30 – 17.30 Plenary room    
PLENARY SESSION
Equipment Procurement strategies from customers, Jeff Eisenberg, Claremont Consulting 
Trends in the European Rental Industry, Michel Petitjean, Secretary General, ERA 
Moderator: Nadine Dereza

17.30 – 18.30 Plenary room    
ERA GENERAL ASSEMBLY

19.00 – 20.00 Exhibition Area 
COCKTAIL AND TABLE-TOP EXHIBITION

20.00 – 23.00 Plenary room  
EUROPEAN RENTAL AWARDS DINNER
Moderator: Nadine Dereza

THURSDAY – 24 May 2018

08.30 – 10.30
WORKSHOP PROMOTION – How to connect and better interact with tomorrow’s customers
Promotion Committee Report, Pierre-Yves Rallet, Committee Chairman
Connecting to Customers through Innovation, Pierre-Alain Masson, Caterpillar
Debate with questions in relation to online market places and to improvement of the customer experience
Moderator: Pierre-Yves Rallet, Committee Chairman

WORKSHOP TECHNICAL – Engaging with the OEMs to offer the best experience to our customers
Technical Committee Report, Martin Sebestyen, Committee Chairman
The job site of the Future – Influence of BIM in construction, Frank Dahlhoff, Sitech
Debate with questions in relation to rental equipment needs of the future and ownership of data
Moderator: Martin Sebestyen, Committee Chairman

WORKSHOP SUSTAINABILITY – Green challenges for today and tomorrow
Sustainability Committee Report, Kevin Haycock, Committee Chairman
Debate with questions in relation to the customers’ green targets
Moderator: Kevin Haycock, Committee Chairman

WORKSHOP FUTURE GROUP – Who are Tomorrow’s Customers?
Future Group Report
Debate with questions in relation to new consumption styles of diginatives applied to the equipment rental business

10.30 – 11.30 Exhibition Area
COFFEE BREAK AND TABLE-TOP EXHIBITION

11.30 – 13.30 Plenary room
REPORT ON WORKSHOPS
Rapporteurs: Pierre-Yves Rallet, Promotion Committee Chairman; Martin Sebestyen, Technical Committee Chairman; Kevin Haycock, Sustainability Committee Chairman; Tomi Sundberg, Future Group
Moderator: Nadine Dereza

GUEST SPEAKER
Viktor MAYER-SCHOENBERGER
Closing of the Convention, Pierre Boels, President, ERA

13.30-15.30 Exhibition Area
NETWORKING LUNCH AND TABLE-TOP EXHIBITION

Gold Sponsors:
– Caterpillar
– Hilti
– Perkins
– Volvo

ERA Cocktail sponsor: Wacker Neuson
Programme sponsor: Dynamics Software + HSO
Lanyards sponsor: SmartEquip

Exhibitors:
– Altrex
– Armada Dynamics
– Atlas Copco
– Bravi Platforms
– Brendon Powerwashers
– Containex
– Ditch Witch
– Generac
– Husqvarna GmbH
– IPAF
– Kaeser Kompressoren
– Pricemoov
– Sandhills
– Sycor GmbH
– Thwaites Ltd
– Trackunit
– Yanmar Construction
– ZTR Control Systems