CRM Guide – Choosing and Implementing a CRM system

Rental companies are in the solutions business. Our objective is to provide the perfect machine or equipment for every task. In an increasingly competitive environment, one key differentiator can be your superior customer service. Customer Relationship Management...

CEN Workshop Agreement on a Framework for Consumer Rental Conditions

This Agreement is a non-exhaustive comparative analysis of approaches used by existing associations and companies from various European countries in their standard consumer terms and conditions for rental equipment supplied without an operator. It can be used by...

ERA Guide for Theft Prevention

Equipment theft is a huge problem in all European countries estimated to cost the rental industry, the construction and the agricultural industries approximately €1.5 billion per annum across Europe – and this problem is growing: For the equipment rental...

Framework for General Rental Conditions

This document is a non-exhaustive comparative analysis of approaches used by existing associations and rental companies from nine European countries in their standard terms and conditions. document can be used by associations as well as companies as a reference point...