Data points telematics ERA

The “Data points telematics ERA” documents detail the telematics priorities of equipment rental companies for three categories of equipment: earth moving, access, and generators and compressors. These documents are based on the ISO 15143-3 standard, published in 2016,...

Education and Technical Training for Rental Companies

To give the end user (rental customer) an explanation about the machine functionality, machine safety and provide the customer with a well maintained and correctly working machine, it is important that the employees from rental companies get trained by the OEMs in...

ERA Recommendation on PDIs

The rental company members of ERA claim for an improvement of the PDI (Pre-Delivery Inspection) process towards the OEMs. The rental companies observe that machines can be delivered with inadequate PDIs, even though the price paid by the rental companies includes the...

CRM Guide – Choosing and Implementing a CRM system

Rental companies are in the solutions business. Our objective is to provide the perfect machine or equipment for every task. In an increasingly competitive environment, one key differentiator can be your superior customer service. Customer Relationship Management...