CRM Guide – Choosing and Implementing a CRM system

Rental companies are in the solutions business. Our objective is to provide the perfect machine or equipment for every task. In an increasingly competitive environment, one key differentiator can be your superior customer service. Customer Relationship Management...

Framework of Quick Guides

This document is produced by the rental companies of ERA’s Technical Committee and shall be considered by the OEMs as the recommendation and requirement from the European equipment rental industry. Downloads  Framework of Quick...

ERA recommendations on tie down and lifting points

This document is produced by the rental companies of ERA’s Technical Committee and shall be considered by the OEMs as the recommendations and requirements from the European equipment rental industry. The recommendations cover ‘Shape and place’ and...

In-Service Inspection of Work Equipment Best Practices Statement

Purpose of the statement 1. The intention of this statement is to encourage consistency by defining what the European Rental Association considers to be best practice in the management and conduct of in-service inspection. Terminology 2. In this statement periodic...