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CRM Guide – Choosing and Implementing a CRM system
Rental companies are in the solutions business. Our objective is to provide the perfect machine or equipment for every task. In an increasingly competitive environment, one key differentiator can be your superior customer service. Customer Relationship Management...
ERA Market Report 2017
The ERA Market Report is the leading source of market intelligence on the European equipment rental market and the only European-wide industry benchmark. Download the 2017 report at the link below.Downloads
ERA Annual Report 2017
ERA's 2017 Annual Report is available to download from the link below.Downloads
How to compete with other industries in securing talent for the future?
ERA appointed a business psychologist, Daniel Walzer, to carry out a European-wide study across nine companies, four associations and three groups of young professionals, to analyse the current situation, best practices and major trends for rental companies when...
Internal market related barriers – examples from European equipment rental companies
The Commission’s Internal Market Strategy aims at “Unlocking the full potential of the Single Market so that citizens, business and public authorities can access goods and services for the best quality, price or service; professionals can offer services across the EU...
Best practice in recruitment and retention of Millennials in the rental industry
ERA commissioned a comprehensive study by a business psychologist and sociologist examining the latest trends and ideas in terms of hiring, training and career development for the Millennial generation. Featuring in-depth interviews with HR directors, the report aims...
Framework of Quick Guides
This document is produced by the rental companies of ERA's Technical Committee and shall be considered by the OEMs as the recommendation and requirement from the European equipment rental industry.Downloads
ERA recommendations on tie down and lifting points
This document is produced by the rental companies of ERA's Technical Committee and shall be considered by the OEMs as the recommendations and requirements from the European equipment rental industry. The recommendations cover 'Shape and place' and 'Measure and...
Annual Report 2016
ERA's 2016 Annual Report is available to download from the link below.Downloads
ERA Market Report 2016
The ERA Market Report is the leading source of market intelligence on the European equipment rental market and the only European-wide industry benchmark. Download the 2016 report at the link below.Downloads