THE VOICE OF THE EQUIPMENT RENTAL INDUSTRY
Publication search engine

CRM Guide - Choosing and Implementing a CRM system

May 14, 2018
Rental companies are in the solutions business; our objective is to provide the perfect machine or equipment for every task. In an increasingly competitive environment, one key differentiator can be your superior customer service.

CRM - Key requirements

May 3, 2018
The ERA Future Group has compiled a comprehensive list of the key requirements for a CRM system.

ERA recommendations on tie down and lifting points

February 23, 2017
This document is produced by the rental companies of ERA's Technical Committee and shall be considered by the OEMs as the recommendation and requirement from the European equipment rental industry.

Framework of quick guides

February 23, 2017
This document is produced by the rental companies of ERA's Technical Committee and shall be considered by the OEMs as the recommendation and requirement from the European equipment rental industry.

Internal Market related barriers - Examples from European equipment rental companies

December 1, 2016
ERA has asked to some of the major European rental companies to share some examples of situations where the Commission’s objective of Single Market is not yet met.





Framework for the Production of Instruction Leaflets - Update

February 26, 2014
This documents is a framework guideline for the production of instruction leaflets on the use of rental equipment

Social Media and the Rental Industry - How social media can help your business

April 30, 2012
This accessible brochure aims to introduce rental companies to social media and how it can benefit their business.

Total Cost of Ownership

April 25, 2012
This guidance represents a common understanding of the drivers influencing the total cost of ownership of equipment

EU Issues of Relevance to the Rental Industry

February 8, 2012
ERA’s Safety and Sustainability Committee has published a short list of the most important EU legislation relevant to the rental industry.

European Rental Association Recommended Framework for Training

February 1, 2011
This European Standard lists the minimum requirements for training by providing a framework for the administration of operator training.

Cross-Border Transportation of Construction Equipment in Europe

February 1, 2011
This position paper sets out the demands of the rental industry on harmonization of the laws on the cross-border transport of construction equipment

In-Service Inspection of Work Equipment Best Practices Statement

April 8, 2008
(Revised in 2016) The intention of this statement is to encourage consistency by defining what the European Rental Association considers to be best practice in the management and conduct of in-service inspection.